FAQ

 

Do you offer subscriptions?
Yes!  We currently offer a Spring/Summer issue, and a Fall/Winter issue.  You can choose “annual” subscription and receive both, or simply purchase a single issue by clicking here.  We hope to move to a quarterly format in the future.

Do you offer digital issues? 
We do not currently offer digital issues. 

How can I become a contributor or guest contributor?
We are not accepting submissions at this time. Join the mailing list, and you’ll be first to know when that changes!

What is your phone number? I'd like to speak with someone rather than converse over e-mail.
While we would love to speak with all of our subscribers, we are a very small team and simply can’t at this time.  However, we would love to hear from you! Please contact us via email at hello@edenandvinemagazine.com.

When will you ship my magazine?
We ship new orders weekly via USPS. Please allow for the standard “First Class” shipping time frame.  

Where do you ship?
Currently, we ship to the United States, Canada, Australia & the United Kingdom. However if you live elsewhere and are interested in purchasing, please contact us directly at hello@edenandvinemagazine.com

Do you offer free shipping?
Currently, we do not offer free shipping. However, we have significantly discounted shipping in the continental United States. We will be shipping First Class for only $2.50 (which is about half off). For shipping to Hawaii, Alaska, Canada, Australia or the United Kingdom there will be two choices during checkout.

If you have chosen a single issue, please select the single issue shipping option, and the same with annual subscription. Currently, we do not have the ability to distinguish shipping between the single issue and annual subscription in the checkout process.

Flat rate shipping to Hawaii, Alaska & Canada is $8 per issue.
Flat rate shipping to Australia and the United Kingdom is $13 per issue.

PLEASE NOTE - If you purchase an annual subscription and select shipping for single issue, we will need to collect shipping prior to sending out the Fall/Winter issue.

What is your return policy? 

RETURN POLICY
All sales are final. 

INCORRECT ADDRESS
This is a very common mistake with shipments.  Many times the billing address can be different than the shipping address.  It’s important, and your responsibility to make sure you have the correct shipping address.  Due to the fact we have a limited amount of magazines, we will not be able to resend and incur the cost of a replacement copy.  However you can go HERE and order a new copy.

MISSING PACKAGE
All magazines will be shipped via USPS, so it could take up to 7-10 days from the day we mark your order as “SHIPPED” to receive your copy.  If it has been over 10 days, please email us at hello@edenandvinemagazine.com

DAMAGED OR DEFECTIVE MERCHANDISE
Though we want your magazine to be as perfect when it arrives at your door as it is when we sent it, we cannot guarantee it will not incur damage in transit.  In the event it arrives at your home and is completely destroyed; please send a picture at hello@edenandvinemagazine.com.  If we have copies available, we will gladly send you a replacement.  However, we cannot guarantee copies will be available.